Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. RETURN WINDOW BEGINS THE DATE THE PACKAGE IS DELIVERED.

Unfortunately, you cannot return custom or personalized items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, free of odor and in its original packaging. ITEMS THAT HAVE BEEN WORN/ APPEAR TO BE WORN WASHED OR ARE ALTERED IN ANYWAY WILL NOT BE ACCEPTED. 

PLEASE NOTE: Shipping and handling charges are non-refundable.

To start a return, you can contact us at admin@beautynyou.net. 

If your return is accepted, you the customer are responsible for shipping cost. You will receive  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@beautynyou.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, custom orders, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at admin@beautynyou.net.